Waitly Frequently Asked Questions

Can I use Waitly for free?
Yes of course! You can wait list up to 100 guest each month on our free plan.  Some feature are limited to paid plans such as Guest self check-in and two wa...
Sat, 17 Apr, 2021 at 10:31 AM
What happens if I exceed my free or paid plan limits?
You will still be able to access your waitlist and even add new guests, however the SMS features will be disabled until next month or until you decide to up...
Sat, 17 Apr, 2021 at 10:33 AM
How do I know which plan is right for me?
If you plan to waitlist fewer than 100 guests a month stick with the free plan.  Otherwise we suggest upgrading to Waitly premium.  If you feel you need mor...
Sat, 17 Apr, 2021 at 10:40 AM
How do I cancel my subscription?
It depends on how you subscribed to a paid plan. I signed up through apply in app subscriptions If you signed up through Apple In app subscriptions,...
Sat, 17 Apr, 2021 at 10:46 AM
Can I make a payment by invoice?
Yes.  We have invoicing options available to our Enterprise customers. Contact us to learn more.
Sat, 17 Apr, 2021 at 10:48 AM
Do you offer Enterprise contracts, pricing and support?
Yes Email us and we'll make it happen.
Sat, 17 Apr, 2021 at 10:49 AM
Can I use multiple devices for the same waitlist?
Yes absolutely.  You can use any combination of devices or browsers and the wait list will automatically stay in sync across all of them.  This is true for ...
Sat, 17 Apr, 2021 at 10:51 AM
ARe there any long-term commitments or cancellation fees?
No. You can upgrade, downgrade or cancel your subscription at any time. We do not charge any cancellation fees.  This gives you the flexibility to use Waitl...
Sat, 17 Apr, 2021 at 10:54 AM
How do I add a new location or user to my Waitly account?
This article describes adding a new location or user to your Waitly Professional and Waitly Enterprise account.  Currently Waitly Free and Waitly Premium on...
Fri, 29 Oct, 2021 at 9:51 AM
How to I set hours for self check-in waitlist links
Currently self check-in hours must be adjusted on our website.   Instructions on how to adjust your business hours. I've also attached a screens...
Mon, 8 Nov, 2021 at 3:52 PM