How do I add a New Location or New User to my Waitly account?

Created by Joe Rozek, Modified on Tue, 19 Mar at 1:11 PM by Melinda Rozek

This article describes adding a new location or user to your Waitly Professional and Waitly Enterprise account. Currently, Waitly Free and Waitly Premium only support one location and one user. 

Steps to Add a New Location:

1. New locations can be added on the browser version of Waitly, available at

2. If you are a Waitly Professional or Waitly Enterprise customer, you will see an 'Add Location' button in the header bar.

3. Complete the form and click 'Add.'

4.  You should now see a second location in the drop-down at the top of the screen. As an admin, you can switch between all of your locations with this drop-down.

5. If you would like to use this new location on an iPad or iPhone, you'll need to invite a new user who can log in as this location. This is because the iOS version of Waitly does not support switching locations under one user account.

Steps to Invite a New User:

1. Go to settings by clicking on the menu in the upper right corner then click 'Users' on the left side.

2. From the Users screen, click 'Invite User.'

3. Enter the User's Information and click 'Invite User.' Make sure to select the location this user will be associated with upon signing in. An email will sent with a link to accept the invitation and set a password. 

4. Once the user has set a password, they can log into Waitly and access the waitlist for their assigned location.



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